Terms & Conditions

Placing an Order

How do I place an order

Once you have decided that you would like to purchase a particular item seen on our website, simply ring us during opening hours on (03) 53322866 and you can talk to one of our knowledgeable staff members who will answer any query you may have about the item. We can also advise you as to how to use the item correctly ensuring it’s longevity.

Alternatively, you can send an email at inhabit@iprimus.com.au advising us of the product you are interested in and a contact phone number so we can get back to you.

How do I pay?

We take payment either by direct deposit into our bank account or via Visa/ Mastercard. All card details are destroyed immediately payment has been processed.

Can I order from overseas?

Yes. We will advise you of the postage costs prior to placing the order. All payments will be made in Australian dollars.

Delivery & Returns

Postage

All items can be picked up free of charge at our store in 58 Bridge Mall Ballarat.

Free postage for orders over $100 only applies to orders posted within Australia.

Free freight does not apply to items currently not shown on the website. Nor does free fright apply to any item which has been further discounted from the price shown on our website.

Most orders will be despatched within 2-4 working days from date of payment. During busier periods like Christmas, this may extend to 6-8 working days. Delivery will be made by either Australia Parcel Post or Sendle Courier Service.  Cost of postage will vary depending upon the size and weight of goods being posted together with the location.  We will advise you of the cost of postage prior to processing your order.  We cannot guarantee specified delivery dates as freight delays with Australia Post and couriers may occur that are out of our control.

All shipping has a trackable service enabling you to keep track of the delivery. *If your parcel is sent via Australia Post and you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection. Parcels will be delivered on weekdays only.
*Inhabit Homewares provides customers the flexibility of allowing for parcels to be left without a signature with Authority to Leave. Please advise us at time of ordering if you wish this to be the case.  In some circumstances, authority to leave will be unsuitable including addresses with high foot traffic, locations with no protection from the weather and some apartments and units.
Parcels sent via Sendle Couriers will be left on your doorstep unless otherwise advised.

Goods lost or damaged in transit.

Please note Inhabit Homewares will not accept liability under any circumstance for any parcels that are deemed damaged, lost or stolen once delivered when they have been provided with authority to leave without a signature except on orders where insurance has been purchased.

All orders are packed with love and tender care and we do our very best to make sure that parcels are packed as best they can to ensure they arrive in great condition. Parcels sent via Sendle Couries are insured against loss or damage (up to $1,500) however a $100 excess does apply.  We can arrange insurance on your behalf for loss or damage to items posted by Australia Post at a cost of $2 per $100 of value.

Customers who choose not to take postal insurance on their order accept that Inhabit Homewares is not responsible for the loss of the parcel and that the loss cannot be claimed for replacement or reimbursment. For standard shipping, Inhabit Homewares will replace any goods that are found to be missing in your delivery, providing a claim is made within 48 hours of the parcel being signed for. Confirmation of a claim can be done either by phone call or email. A missing item means that you have received a delivery from us and one or more items on your order confirmation are not contained in the parcel you have received. Please ensure that you check your order upon receiving it that all items ordered have been receivedInhabit Homewares will not offer replacement for missing items after the 24hr period for receipt of goods has lapsed.

To notify us of the damage please call us on 03 53322866 or email us at inhabit@iprimus.com.au with a photo of the damaged product.

Redelivery Charges

Please note before ordering that refusal of delivery or subsequent return of an order to us by Australia Post defined as a “Return to Sender” will incur an additional fee for the cost of return to our shop. This charge will be reflective of exactly what Australia Post or Sendle charges us for this return service. The only exception from this fee is if a parcel is returned to us and we deem the product as being faulty or damaged. If a parcel is marked by the purchaser as “Return To Sender” because of any of these reasons and not limited to just these scenarios:

1. An incorrect address is provided to us by the customer, 
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Post Office before it was returned to us. If you would like the order to be sent back to you, you will need to pay an additional delivery fee as per the standard charges.

Privacy Policy

Inhabit Homewares which is owned and operated by Paggles Pty Ltd (ABN 28163546629) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act.

We have implemented this Privacy Policy in order to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information

We are committed to respect and protect your privacy at all times. We want you to shop from us on a regular basis and we want it to be an enjoyable experience. We have built our website so that you can visit us and browse online without identifying your personal information. Once you choose to provide us personal information (which will not be done online) you can be assured that it will only be used to support your relationship with us.

What Information We Collect

When making a purchase from us, we will ask for information such as your billing and delivery information such as address, suburb and postcode so that we can deliver your order to you. We will also request your credit card details in order that payment may be made. However, under no circumstances will we request or collect any information from you that may disclose your:

How we use this information

The information that we obtain from you is used to better understand your needs and provide you with the best possible service. We may also provide assistance on a contact request or inquiry. The information that we obtain is used in the following purposes:

Who we share it with

Inhabit Homewares unless required to by law, will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties.

Website Use & Cookies

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally. Cookies created by inhabithomewares.com.au can only be accessed by Inhabit Homewares and no other website will ever be able to access this information.

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website, such as items being saved in your shopping cart for when you next log in.

Security

We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.

Unsubscribing from our e-mail database

To unsubscribe from our e-mail database, please send an e-mail to inhabit@iprimus.com.au with “UNSUBSCRIBE” typed into the subject line of the e-mail.